De-Escalation Strategies for Risk Reduction
Zoom webinar - Join details in your confirmation email
* Registration open until 6/26/26 at 11:45 AM (EDT)
Course Description
This one-hour course highlights dental procedures most commonly associated with malpractice claims—including those carrying the greatest financial risk. Participants will examine the types of patients more likely to pursue litigation and why situations escalate. Through real closed malpractice cases, the session demonstrates practical communication and de-escalation strategies to manage dissatisfied or disruptive patients and reduce risk exposure. The course also introduces lessons from the airline industry to support proactive approaches to preventing adverse outcomes in the dental practice.
Learning Objectives
At the conclusion of this course, participants will be able to:
- Identify procedures and clinical situations most frequently associated with malpractice claims and higher liability exposure.
- Recognize patient behaviors and communication patterns that may increase the risk of conflict or litigation.
- Apply effective de-escalation and communication strategies in challenging patient interactions.
- Implement proactive risk reduction strategies, including concepts adapted from the airline industry, in daily practice.
Who Should Attend
CE Credit: One (1)
Speaker: Marc R. Leffler, DDS, Esq (MedPro)
Format: Lecture Webinar
Dr. Marc Leffler received his D.D.S. degree from Columbia University, after which he completed residency training in oral and maxillofacial surgery and dental anesthesiology at Bellevue Hospital Center/New York University, subsequently becoming board-certified in oral and maxillofacial surgery. He practiced oral surgery and dental anesthesiology in both office and academic settings, supervising the training of residents and dental students in out-patient anesthesia, orthognathic surgery, dentoalveolar surgery, and emergency management of medically compromised patients.
Dr. Leffler then received his law degree from New York Law School, serving as a member and editor of the Law Review, and went on to practice trial law in New York, representing dentists and dental specialists in dental malpractice litigation, dental board disciplinary actions, and peer review proceedings.
Outside of professional activities, he has served as a United States Coast Guard Auxiliary Flotilla Commander and a Flotilla Staff Officer, and as a marathon guide runner for disabled athletes who are members of the New Jersey Chapter of Achilles International, from which he has received its Founders Award and for which he also served as President of its Board of Directors.
After representing MedPro's insureds as an attorney for years, he joined MedPro as an oral surgery and dental consultant prior to working in his current positions as Dental Risk Solutions Lead and Head of its Dental Advisory Board. He works closely with MedPro's dental risk team to serve the risk needs of insureds.
For More Information:
Thank you MedPro for sponsoring this webinar!
This webinar is free to members and $19.00 for non-members.