Department of Veterans Affairs Introduces New Scheduling Tool

Modernized Scheduling for VA Community Care Appointments

The Department of Veterans Affairs (VA) is implementing a faster way to schedule Veteran community care appointments with a new program called Enterprise Patient Scheduling (EPS). EPS uses a cloud-based technology that allows the VA schedulers to book approved appointments directly into a dentist's system. This innovative process simplifies the referral and scheduling process, eliminating the need for multiple phone calls and faxes to coordinate patient preferences, helping dentists focus on what matters most: patient care.

EPS is a one-stop solution for coordinating with the VA. Some suggested benefits include:

• Streamlined Coordination: EPS enables the VA schedulers to book directly into a dentist's system in real-time – reducing the number of phone calls and faxes for dentists and their staff, saving valuable time. EPS-scheduled appointments also include the authorized referral number, giving Veterans faster access to care.
• Improved Collaboration: EPS enhances partnership with VA through faster, more efficient care coordination.
• EPS Integrates with Scheduling Systems: EPS integrates with 150+ electronic health records (EHR) and scheduling systems. EPS also partners with health care industry leaders like Zocdoc, Blockit, and Kyruus, ensuring they are able to seamlessly connect with provider schedules.
• Secure Patient Files: EPS does not access patient information; all patient files remain safe and secure.
• Full Control: EPS allows providers to remain in full control over your schedule, sharing only the appointment slots they want to share with VA. For more information, email EPSProvider@va.gov or visit our VA webpage!

EPS Fact Sheet

EPS FAQ for Providers